Last Updated: [Insert Date]
At The Kenkey House Ghana, we are committed to delivering fresh, high-quality Ghanaian meals straight to your doorstep. Please read our Shipping & Delivery Policy to understand how we process, ship, and deliver your orders.
1. Delivery Areas
We currently offer delivery services in the following areas:
✅ [List the main cities/towns/neighborhoods you deliver to]
✅ If your location is outside our delivery zones, please contact us to check availability.
2. Delivery Time & Processing
- Same-Day Delivery: Orders placed before [insert time, e.g., 2:00 PM] will be delivered the same day.
- Next-Day Delivery: Orders placed after the cut-off time will be delivered the next business day.
- Estimated Delivery Time: [e.g., 30-60 minutes for nearby locations, up to 24 hours for longer distances].
- Delivery times may vary due to traffic, weather, or high order volumes.
3. Delivery Fees
- Flat Rate Delivery: [Insert price, e.g., €3.50 per order] for areas within [list of local areas].
- Long-Distance Delivery: Extra charges may apply for locations beyond our standard delivery zones.
- Free Delivery: Available for orders above [Insert minimum amount, e.g., €30].
4. Pickup Option
Customers can pick up orders from our location at [Insert Business Address] during business hours:
🕒 Monday – Saturday: [Insert Time]
🕒 Sunday: [Insert Time or ‘Closed’]
5. Packaging & Food Safety
- All meals are freshly prepared and securely packaged to maintain quality.
- We use eco-friendly, food-safe packaging to keep your meals hot and fresh.
- If you receive a damaged or incorrect order, please contact us immediately.
6. Order Tracking
- Customers will receive an SMS or email notification when their order is on the way.
- Our delivery riders may call upon arrival, so please ensure your phone is reachable.
7. Cancellations & Refunds
- Orders can be canceled within 10 minutes of placing them for a full refund.
- Refunds are not available for orders already prepared or dispatched.
- If there’s an issue with your order, please contact our support team within 2 hours of delivery.
8. Contact Us
For any questions regarding your order, feel free to contact us:
📞 Phone: [Insert Contact Number]
📧 Email: [Insert Email Address]
📍 Location: [Insert Business Address]