Last Updated: [Insert Date]

At The Kenkey House Ghana, we are committed to delivering fresh, high-quality Ghanaian meals straight to your doorstep. Please read our Shipping & Delivery Policy to understand how we process, ship, and deliver your orders.

1. Delivery Areas

We currently offer delivery services in the following areas:
✅ [List the main cities/towns/neighborhoods you deliver to]
✅ If your location is outside our delivery zones, please contact us to check availability.

2. Delivery Time & Processing

  • Same-Day Delivery: Orders placed before [insert time, e.g., 2:00 PM] will be delivered the same day.
  • Next-Day Delivery: Orders placed after the cut-off time will be delivered the next business day.
  • Estimated Delivery Time: [e.g., 30-60 minutes for nearby locations, up to 24 hours for longer distances].
  • Delivery times may vary due to traffic, weather, or high order volumes.

3. Delivery Fees

  • Flat Rate Delivery: [Insert price, e.g., €3.50 per order] for areas within [list of local areas].
  • Long-Distance Delivery: Extra charges may apply for locations beyond our standard delivery zones.
  • Free Delivery: Available for orders above [Insert minimum amount, e.g., €30].

4. Pickup Option

Customers can pick up orders from our location at [Insert Business Address] during business hours:
🕒 Monday – Saturday: [Insert Time]
🕒 Sunday: [Insert Time or ‘Closed’]

5. Packaging & Food Safety

  • All meals are freshly prepared and securely packaged to maintain quality.
  • We use eco-friendly, food-safe packaging to keep your meals hot and fresh.
  • If you receive a damaged or incorrect order, please contact us immediately.

6. Order Tracking

  • Customers will receive an SMS or email notification when their order is on the way.
  • Our delivery riders may call upon arrival, so please ensure your phone is reachable.

7. Cancellations & Refunds

  • Orders can be canceled within 10 minutes of placing them for a full refund.
  • Refunds are not available for orders already prepared or dispatched.
  • If there’s an issue with your order, please contact our support team within 2 hours of delivery.

8. Contact Us

For any questions regarding your order, feel free to contact us:
📞 Phone: [Insert Contact Number]
📧 Email: [Insert Email Address]
📍 Location: [Insert Business Address]

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