Last Updated: [Date]

Welcome to The Kenkey House Ghana. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before placing an order or using our website.

1. General Information

  • These Terms & Conditions govern the use of The Kenkey House Ghana website and services.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payments

  • All food orders must be placed through our website, phone, or in-store.
  • Payments are accepted via cash, mobile money, credit/debit cards, or online payment platforms.
  • Full payment is required before orders are processed.

3. Cancellations & Refunds

  • Orders can be canceled within 15 minutes of placement. After this period, we cannot guarantee cancellation.
  • Refunds are only issued in cases of:
    • Incorrect order fulfillment.
    • Food quality concerns (must be reported within 24 hours).
  • Refunds will be processed within 5-7 business days.

4. Delivery & Pickup

  • Delivery is available within [Location Coverage].
  • Estimated delivery time varies based on distance and order volume.
  • Customers must provide accurate delivery details. We are not responsible for delays due to incorrect information.
  • Pickup orders should be collected within 30 minutes of the scheduled time.

5. Food Safety & Allergies

  • Our food is prepared in a kitchen that handles nuts, seafood, and other allergens.
  • Customers with food allergies should inform us before placing an order.
  • We are not liable for allergic reactions if prior notice was not given.

6. Pricing & Availability

  • Prices are subject to change without notice.
  • Menu items are subject to availability. If an item is unavailable, we will offer a suitable alternative or refund.

7. Restaurant Policies

  • Customers must treat staff and other customers with respect.
  • We reserve the right to refuse service to anyone violating our policies.

8. Intellectual Property

  • All content on this website (logos, images, text) is the property of The Kenkey House Ghana and may not be used without permission.

9. Limitation of Liability

  • The Kenkey House Ghana is not responsible for any loss, injury, or damages resulting from the use of our website or services.
  • We are not liable for third-party delivery service delays.

10. Contact Information

For any questions regarding these terms, please contact us:

📍 Address: [Your Location]
📞 Phone: [Your Contact Number]
📧 Email: [Your Email]

By using our services, you agree to these Terms & Conditions. Thank you for choosing The Kenkey House Ghana!